Refund Policy

Last Updated: June 2026

Thank you for choosing VidyaPilot. We strive to provide high-quality educational services, study materials, question banks, mock tests, eBooks, and AI-powered learning solutions.

Please read our Refund Policy carefully before purchasing any subscription, service, or digital product.

1. General Policy

VidyaPilot provides digital products and online educational services. Due to the nature of digital content and immediate access to services, refunds may be limited and subject to the conditions outlined below.

2. Subscription Plans

Users who purchase subscription plans may request a refund only if:

• The payment was charged incorrectly.

• The subscription was purchased accidentally and no platform services have been used.

• A duplicate payment was made for the same service.

Refund requests must be submitted within 7 days of the purchase date.

3. Non-Refundable Services

The following are generally non-refundable:

• Digital study materials

• Downloadable eBooks

• AI-generated content

• Question banks

• Mock tests

• Premium educational resources

• Custom content generation services

• One-time setup or implementation fees

Once content has been accessed, downloaded, generated, or consumed, refunds may not be available.

4. Technical Issues

If you experience technical problems that prevent you from accessing purchased services, please contact our support team.

We will make reasonable efforts to resolve the issue. If the issue cannot be resolved and is determined to be caused by VidyaPilot, a partial or full refund may be considered.

5. Duplicate Payments

If you are charged more than once for the same service due to a billing error, the duplicate amount will be refunded after verification.

6. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

• Payment gateway

• Bank processing times

• Financial institution policies

Typically, approved refunds are processed within 7 to 15 business days.

7. Cancellation Policy

Users may cancel their subscriptions at any time through their account settings.

Cancellation will prevent future billing but does not automatically qualify for a refund of previously paid amounts.

8. Abuse of Refund Policy

VidyaPilot reserves the right to deny refund requests in cases of:

• Excessive refund requests

• Fraudulent activity

• Abuse of platform services

• Violation of Terms and Conditions

9. Changes to This Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions regarding refunds, cancellations, or billing issues, please contact our support team through our Contact Us page.

We are committed to providing fair and transparent customer service and will review all refund requests on a case-by-case basis.